Terms of service

GENERAL TERMS AND CONDITIONS OF SALE (GTC) – SIREA

Article 1 – Seller Identification

The website is operated under the brand Sirea, by Eva Smith and Océane Duriaux, acting as individual entrepreneurs,
with registered offices located in Geneva, Switzerland.

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Article 2 – Purpose

These General Terms and Conditions of Sale (GTC) govern the sale of products carried out on the Sirea website to customers located in Switzerland and the European Union.

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Article 3 – Products

The products offered for sale are described as accurately as possible.
Photographs are for illustrative purposes only and are non-contractual.

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Article 4 – Prices

Prices are indicated in CHF or EUR, inclusive of all taxes.
Any applicable delivery fees are indicated before order validation.

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Article 5 – Orders

Any order placed on the website implies full and unconditional acceptance of these GTC.
An order confirmation is sent by email after payment validation.

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Article 6 – Payment

Payment is due immediately upon ordering.
Accepted payment methods include: credit/debit card, PayPal, Apple Pay, Google Pay (subject to availability).

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Article 7 – Delivery

Products are delivered to the address provided by the customer when placing the order.
Delivery times are provided for information purposes only.

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Article 8 – Right of Withdrawal (EU & Swiss Customers)

Customers have a period of 14 days from receipt of the product to exercise their right of withdrawal, without having to provide any reason.

⚠️ Exception – Hygiene Products
For hygiene and safety reasons, hair styling devices that have been opened, unsealed, or used cannot be returned, in accordance with Article 16 of Directive 2011/83/EU.

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Article 9 – Returns and Refunds

Returned products must be:
* new
* unused
* in their original, intact packaging

After receipt and inspection of the returned product, a refund will be issued within 5 to 10 business days, using the original payment method.
Return shipping costs are borne by the customer.

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Article 10 – Liability

Sirea cannot be held liable for damages resulting from improper use of the product.

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Article 11 – Warranty

Products benefit from the legal warranty of conformity and the warranty against hidden defects, in accordance with applicable legal provisions.

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Article 12 – Governing Law and Jurisdiction

These General Terms and Conditions of Sale are governed by Swiss law.
In the event of a dispute, the competent courts shall be those of the Canton of Geneva, subject to mandatory consumer protection laws.