Shipping policy

SHIPPING POLICY

Shipping Areas

Sirea delivers its products within Switzerland and to countries within the European Union.

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Order Processing Time

Orders are prepared within 1 to 2 business days after payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.

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Delivery Times

Delivery times are provided for information purposes only and may vary depending on the destination and the carrier:

* Switzerland: 2 to 5 business days
* European Union: 3 to 7 business days

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Shipping Fees

Shipping fees are displayed at checkout before payment.
They vary depending on the destination and the selected shipping method.

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Carriers

Deliveries are handled by carriers selected by Sirea.
A shipping confirmation email with a tracking number is sent once the order has been dispatched, when tracking is available.

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Customs and Taxes

For deliveries outside Switzerland, customs duties or local taxes may be required by the authorities of the destination country.
Any such fees are the responsibility of the customer.

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Shipping Address

The customer is responsible for ensuring the accuracy of the information provided at checkout.
Sirea cannot be held liable for delivery delays or failures resulting from an incorrect or incomplete address.

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Missing or Damaged Parcel

If a parcel is not received, damaged, or opened upon delivery, the customer must contact customer service within 48 hours of receipt, providing supporting photos, so that we may open a claim with the carrier.

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Contact

For any questions regarding shipping, please contact us at:
contact@sirea.online